DELIVERY TERMS

Thank you for choosing roostflux.shop. To help you understand the shipping process, please carefully read the following shipping policy.

Due to ongoing losses, the merchant has decided to clear out inventory at a loss. All items are currently being sold at discounted prices. Although order volume may increase, we will do our best to process and ship your order promptly in accordance with this shipping policy.

I. Shipping Area

Currently, we only offer shipping within the United States.

Shipping to countries or regions outside the United States is not currently supported. If the shipping area changes, we will announce the relevant information on the website.

II. Order Processing Time
All orders will be processed on the same day.

Order processing includes order confirmation, payment review, product inspection, packaging, and arranging shipment.

In special circumstances such as weekends, holidays, inclement weather, system maintenance, or force majeure, order processing time may be appropriately extended.

III. Shipping Time

After the order is shipped, the estimated shipping time is 2 business days.

Actual delivery time may be slightly delayed due to the logistics carrier, delivery address, weather conditions, or other uncontrollable factors. We appreciate your understanding and patience.

IV. Logistics Tracking

After your order is shipped, if logistics tracking is provided, we will send you relevant logistics information so you can check your package’s transit status at any time.

If there is a slight delay in updating logistics information, please wait patiently for the logistics carrier to synchronize the data.

V. Receiving Instructions

Please ensure that the recipient’s name, contact number, and delivery address you provide are true, accurate, and complete.

Delivery failures, delays, or returns due to incorrect address, incomplete information, no one signing for the package, or other reasons attributable to the recipient may incur additional costs or affect delivery time. The recipient will bear all related responsibilities.

VI. Transportation Anomalies

Please contact us immediately if any of the following situations occur:

Package not delivered for an extended period;
Received incorrect goods;
Goods damaged during transit;
Lost package or abnormal logistics status.

We will actively assist you in communicating with the logistics carrier after verifying the situation and provide a suitable solution as soon as possible.

VII. Order Modification and Cancellation

Since orders are usually processed on the same day, if you need to modify order information or cancel your order, please contact customer service as soon as possible.

If your order has already entered the processing or shipping stage, it may not be possible to modify or cancel it. We appreciate your understanding.

VIII. Contact Us

If you have any questions about our shipping policy, logistics, or order status, please contact us through the following methods:

Customer Service Email:

We will reply to your inquiry as soon as possible and assist you in resolving any issues encountered during the shipping process.