RETURN TERMS

Thank you for choosing roostflux.shop. We hope every customer has a satisfactory shopping experience. If you are not satisfied with the received goods, we will provide you with return and refund services, subject to this return policy.

Due to continuous losses, the merchant has decided to clear out inventory at a loss. Although all goods are currently sold at discounted prices, we will still protect your legal consumer rights in accordance with this return policy and provide return and refund services for eligible orders.

I. Return Period

You may apply for a return within 30 days of receiving the goods.

Return applications after 30 days will generally not be accepted, unless otherwise stipulated by laws and regulations.

II. Return Conditions

Goods applied for return must meet the following conditions:

The goods are in normal condition and do not affect resale;
The goods and accessories are complete and free from man-made damage;
The product packaging (if applicable) is kept as intact as possible;
Accessories, instructions, and gifts (if any) accompanying the goods are returned together.

Returns may not be processed in the following situations:

Exceeding the return period;
Product damage caused by human error;
Product showing obvious signs of use, affecting resale;
Products that are not eligible for return under laws and regulations.

III. Return Application Process

To apply for a return, please contact customer service and provide the following information:

Order number;
Recipient’s name;
Reason for return;
Product photos (if the product has quality issues or is damaged during shipping).

After approval, we will provide you with return instructions and subsequent processing procedures.

Returning goods without confirmation may delay return processing.

IV. Refund Instructions

After receiving the returned goods and completing inspection and confirmation, we will begin processing the refund.

The refund will be returned to your original payment account within 3 business days.

The actual arrival time may vary slightly depending on the processing speed of the bank, credit card institution, or third-party payment platform.

V. Return Shipping Costs

If a return is due to the following reasons:

Product quality issues;
Wrong item sent;
Damage during shipping;

After confirmation, we will bear the relevant return shipping costs.

If a return is requested due to personal reasons (such as dislike, wrong purchase, incorrect size selection, etc.), the return shipping costs are usually borne by the customer, unless otherwise stipulated by law.

VI. Refund Amount

The refund amount only includes the actual amount paid for the order.

If the order involves promotional activities, discounts, gifts, or other promotional items, the refund amount will be calculated based on the actual amount paid.

VII. Special Circumstances

If the goods are lost, severely damaged, or the received goods do not match the order, please contact us as soon as possible. We will provide solutions such as exchange, replacement, or refund based on the actual situation.

VIII. Contact Us

If you have any questions regarding returns, refunds, or after-sales service, please contact us through the following methods:

Customer Service Email:

We will reply to your inquiry as soon as possible and assist you in properly handling matters related to returns and refunds.