SUPPORT FAQ

1. Why are the prices so low?

Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, all items in roostflux.shop are sold at discounted prices. Inventory is limited, so please be aware that supplies last.

2. How long will it take for my order to ship?

All orders will be processed on the same day and shipped immediately after processing.

3. How long will it take for my order to arrive?

Currently, we only support shipping within the United States. Delivery is expected within 2 business days after shipment. Actual delivery time may vary slightly depending on logistics conditions.

4. Can I return items?

Yes. You can apply for a return within 30 days of receiving the item, provided it meets the return policy requirements.

5. How long does a refund take?

Once the return is approved and the returned item is received, the refund will be returned to your original payment account within 3 business days. The exact arrival time may vary depending on the processing speed of the bank or payment institution.

6. How can I check my order status?

After your order is shipped, if we offer tracking, we will send you the tracking information. You can check the delivery progress using the tracking number.

7. What if I receive damaged or incorrect goods?

Please contact us as soon as possible and provide your order number and photos of the goods. We will assist you as quickly as possible after verification, including resending, exchanging, or refunding.

8. Can I modify or cancel my order?

Since orders are usually processed on the same day, please contact customer service as soon as possible if you need to modify or cancel your order. If the order has already entered the processing or shipping process, it may not be possible to modify or cancel it.

9. Is my personal information secure?

We value the privacy of every customer. Your personal information will be protected in accordance with our privacy policy and will only be used for order processing, delivery, after-sales service, and other purposes permitted by laws and regulations.

10. How do I contact customer service?

If you have any questions about the goods, orders, delivery, returns, or refunds, please contact us via the following email address:

Customer Service Email:

We will reply to your inquiry as soon as possible and are dedicated to providing you with assistance.